Your Privacy Matters

Digital Junkies Pty Ltd ("we", "us", or "our") operates the website digitaljunkies.com.au and provides digital marketing, web design, AI automation and related services. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services. Please read it carefully. If you disagree with its terms, please discontinue use of our site.

We may collect the following categories of personal information:

Information You Provide Directly:

•Name, email address, phone number and business details submitted via contact or booking forms

•Messages, enquiries and correspondence you send us

•Payment information processed securely through third-party processors

•Information provided during strategy sessions, consultations or onboarding

Information Collected Automatically:

•IP address, browser type, operating system and referring URLs

•Pages visited, time spent on pages, links clicked and other usage data (via Google Analytics and Meta Pixel)

•Cookies and similar tracking technologies

•Device identifiers and location data (at country/city level)

We use the information we collect to:

•Respond to your enquiries and provide the services you request

•Send you service-related communications, proposals and invoices

•Send marketing communications where you have opted in or where permitted by law

•Improve our website, services and user experience

•Analyse usage trends and measure advertising effectiveness

•Comply with legal obligations and enforce our agreements

•Prevent fraud and ensure the security of our systems

•Retarget website visitors through Meta Pixel and Google Ads tracking

Our website uses cookies and similar technologies, including:

•Google Analytics (GA4) — to understand how visitors interact with our website

•Meta Pixel — to measure ad effectiveness and enable retargeting on Facebook and Instagram

•Google Ads Conversion Tracking — to measure leads and conversions from paid campaigns

•LeadConnector Chat Widget — our AI voice agent and chat system

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. We respect Do Not Track signals where technically feasible.

We do not sell your personal information. We may share it with:

•Service providers: Hosting, email, CRM, payment processors and analytics platforms who assist us in operating our business (e.g. Google, Meta, LeadConnector/HighLevel CRM)

•Professional advisers: Lawyers, accountants and auditors under confidentiality obligations

•Law enforcement or regulators: Where required by law, court order or to protect our rights

•Business transfers: In connection with a merger, acquisition or sale of assets, with prior notice

All third-party service providers are required to handle your data securely and only for the purposes we specify.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations and resolve disputes. Typically:

•Contact enquiry data: 3 years

•Client records: 7 years (for tax and legal compliance)

•Analytics data: As set by Google/Meta platform defaults

•Marketing opt-out records: Indefinitely to honour your preference

You may request deletion of your data at any time (see Section 8).

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include:

•SSL/TLS encryption for data in transit

•Secure, access-controlled hosting environments

•Limited staff access on a need-to-know basis

•Regular security reviews

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under applicable Australian Privacy law (Privacy Act 1988) and, where applicable, the GDPR, you have the right to:

•Access the personal information we hold about you

•Correct inaccurate or incomplete information

•Delete your personal data (subject to legal retention requirements)

•Object to or restrict certain processing

•Withdraw consent at any time where processing is based on consent

•Opt out of marketing communications at any time via the unsubscribe link in emails

To exercise any of these rights, contact us at joe@digitaljunkies.com.au. We will respond within 30 days.

Our website may contain links to third-party websites, including our client sites and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any site you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:

Digital Junkies Pty Ltd

Shop 6001, Robina Town Centre

19 Robina Town Centre Drive, QLD 4226

Email: joe@digitaljunkies.com.au

Phone: +61 480 029 958

Website: digitaljunkies.com.au